ISIS Technical Support

I had a customer ask a good question in an email today.  ISIS is this new whiz-bang electrical system for his car.  Are we going to be available to help him if he has questions when he is wiring his car? 

The answer is absolutely YES. 

We know that ISIS is new to the market.  Even though we've been selling for the past three years, we're still educating customers on the advantages of the ISIS Intelligent Multiplex System over a traditional fuse and relay based wire harness.  We know that the worst thing that we can do for our business is to drop a new product out in the market, especially one associated with the electrical system of a car, and not give guys a way to get their questions answered quickly. 

As a place to start, this blog was created as a simple resource to learn about the product.  We post on new things that we're working on.  We also get common customer questions about wiring your car with ISIS answered here.  This is also the place to get the expanded content on our 1955 Ford F100 panel truck install.  In addition to the videos that you can find on You Tube, we post extra pictures plus commentary about the step-by-step installation process in this truck. 

We also have an interactive forum on our website.  This is a place where guys can post questions and get answers from other customers or our technical team.  You can get to our forum by clicking this link. 

We also have a lot of resources available on our website to help with the install.  Our reference library is full of our manuals, configuration sheets and application notes to help you through the install.  You can get to the reference library on the ISIS Power website by clicking this link. 

You can also contact us through our website by clicking this link.  These emails are monitored closely.  Our internal metric for responses to emails is in less than 24 hours but in most cases it is far quicker than that. 

Lastly and most important, there are real life people working behind the scenes at ISIS Power located in our offices just outside of Chicago.  You can call us directly at (847) 232-1991.  Hit option 2 to get to our technical support group.  We all wear a lot of hats here at ISIS Power, so at any point in time you could get connected to Mike, Dan, Wes, Jay or either of the two Jims.  We're all car guys who happen to know a thing or two about wiring cars and electrical systems.  We know that sometimes there is nothing better than speaking to a real person when you're stuck on a problem. 

We know that a lot of guys do their work on their cars on the weekend.  Usually, there is at least one of us in the office on Saturdays working on something.  If not, any voice mails left on the technical support line get emailed to all of us.  If we're not in the office, someone will get back to you as quickly as possible so leave a message.